When it comes to finding the best car repair services, you have a couple of options. You can choose to go back to the auto dealership you purchased your vehicle from, or to go with a local mechanic. Often the choice comes down to just a few fine points, including affordability, convenience, and trust.
Interestingly, the National Institute for Automotive Excellence finds that 70% of car owners in the US choose to go to their local repair shop— even when their new car is still under dealership warranty.
So, why do so many Americans place their trust in local, independent repair shops? We’ll explore the local difference in car repairs, services, and customer relationships below.