Why Independent Auto Repair Shops are the Way to Go

Submitted by Anonymous (not verified) on Fri, 07/05/2019 - 14:52

The question of where to take your car for repairs may be a difficult one. Should it go to the dealership, or should it go to an independent repair shop? Dealerships come with a number of problems that often lead drivers to go to their local repair shop instead.

Here are some important reasons many car owners choose independent shops. 

Lower Cost of Repairs

Dealerships are notorious for charging high prices for repairs. If you want a better deal on your car repairs, choose one of your local independent repair shops. We don't have the same steep overhead of dealerships, so we can do repairs for a better price. We can source auto parts from a variety of reputable resources besides the vehicle manufacturer and in some cases, even use rebuilt parts to keep the price even lower. At Naylor's Auto Repair, we will still do our due diligence to determine if any of your repairs might be eligible for replacement under a recall or warranty and direct you to a dealer when it makes the most sense for your pocketbook.

Better Customer Service

If you go to a dealership, there are designated people who talk to customers. You will likely talk to one or two of the middlemen who are there to discuss vehicles. If you want advice directly from your mechanic, you need an independent shop like Naylor's. These shops generally have a mechanic who you can talk to about your car. You can then find out any tips they have for keeping your car running and any other issues that were noticed during your repairs. The mechanic can even show you exactly what he did with your car and how the parts got that way.

Long-Term Relationships

Generally, dealerships have much higher employee turnover that independent repair shops that are more like a family (and in the case of Naylor's, many ARE family). When you go to an independent repair shop, you have the opportunity to get to know the the service advisor and even the mechanic who works on your car. You can form a positive working relationship with them and they'll get to know your car. This is a good way for your car to be quickly assessed by someone who is familiar with your car and remembers the repairs that it's already had. Personalized repair service is always a plus, as it's an easier process when you know who is working on your car and just what they are going to do.

If you need repairs, contact us for an appointment and we'll make sure you're taken care of the right way!